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Refund Policy

What items are returnable?

Unopened products in original condition and packaging that are received within 30 days of receipt of your shipment are returnable.

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What items are non-refundable?

Original shipping fees, free gifts, promotional items, opened packages, and orders received in excess of 30 days are non-refundable.

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Are there any charges for returns?

Due to the nature of our small business, a $5 fee will be deducted from your refund to cover return shipping and restocking. Additionally, original shipping charges are non-refundable.

 

How do I make a return?

To request a return/refund, please contact our customer support team at info@cosmic-candies.com. Please include your order # as well as what items you would like to return.

 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is accepted. If your refund is approved, we will process your refund and a credit will automatically be applied to your original payment method. After processing, it may take approximately 7-10 business days for the refund to reflect on your original payment method.

 

Exchange Policy

 

If any products arrive damaged or part of your order is missing, please email info@cosmic-candies.com within 3 days of delivery. Please include a description and pictures of the order or damaged products.

 

Missing product claims will be compared to our shipping picture for approval. We will review your exchange request and will send out a replacement product within 5 days of approval.

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FDA DISCLAIMER:
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice. 

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All of our products are produced in accordance with the 2018 Farm Bill and contain less than 0.3% Delta-9 THC.

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These products are not intended to diagnose, treat, or prevent any disease. These products are considered intoxicating and may not be sold to persons under the age of 21. Do not operate a vehicle or heavy machinery when consuming these products. Do not consume during pregnancy or lactation. These products may result in a failed drug test. Please consult your doctor before consuming these products.

©2024 by Cosmic Candies

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